Online Store Terms of Use

This page was last modified on May 29, 2014.


Welcome to the Imaginarium Galleries Online Store; herein referred to as "Online Store".  The use of our Online Store is governed by the policies, terms and conditions set forth below.  Please read them carefully.  Your use of this site indicates your acceptance of these terms and conditions.  By placing an order to the Online Store, you indicate your acceptance of these terms and conditions.  Imaginarium Galleries reserves the right to make changes to this site and these terms and conditions at any time.


Payment is required at the time of purchase and your order placement.  Payment is charged/debited at the end of the completed check-out process.  You will not be charged prior to that final step, and you can choose not to proceed at any time before payment is taken.  We accept many different forms of payment in our Online Store including: Visa, Mastercard, American Express, Discover, and PayPal.  You must comply with any applicable Terms & Conditions of these providers.  Please feel free to contact with any payment related questions that you may have.


All items are professionally packed with high quality packing materials and the utmost care.  Most orders will ship out within three business days of ordering.  The vast majority of orders are shipped via USPS Priority Mail service with tracking information provided.  Once shipped, orders are generally received within 5 business days.  We do not ship on Saturdays, Sundays, or holidays.  While we do everything we can to ensure your order is delivered as quickly as possible, Imaginarium Galleries cannot be held responsible for delays due to third party postage or freight providers.

Returns & Exchanges

Returns for a refund are not offered once your purchase is complete.  A purchase is considered complete when you have finished the checkout process and payment has been accepted.

We will happily exchange your item for an item or items of equal or greater value.  In the latter case you would simply pay the difference.  Items must be returned to us within 7 days of confirmed delivery to the shipping address you provided at checkout and must be accompanied by a valid Return Authorization (RA) number.  To obtain an RA number, please send an email with your reason for the requested exchange to and our customer service staff will be happy to assist.

We do not charge a re-stocking fee, however, you will be responsible for all shipping costs associated with the exchange.  Please ensure that you package all items with care to prevent damage as item(s) are your responsibility until they reach our studio.  We recommend that you use the original packaging materials and ship with a service that offers package tracking.  Once we receive your return and verify that the items are in their original condition, we will ship your new item(s).

Pricing & Availability

Our online sales team works hard to ensure that all details, descriptions, and prices which appear in the Online Store are accurate.  No two puppets are exactly alike though, and therefore each must be entered manually as a separate item.  Occasionally, errors may occur.  If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it.

Privacy Policy

Our privacy policy, which describes how we will use your personal information, can be found at Privacy Policy.  By using this Online Store, you consent to the collection, use and disclosure of your personal information as described in our Privacy Policy, and warrant that all data provided by you is accurate.


Should you decide to register in our Online Store, the store will remember your favorite items, shipping address, and customer information once you are logged in.  The stated terms and conditions apply.  You must provide us with true and accurate registration information.  You must keep any user name and password allocated to you confidential, and we are entitled to assume that anyone using that user name and password is you.

General Terms & Conditions

General Terms & Conditions relating to use of the Imaginarium Galleries website can be found here.

Contacting Us

If you have any questions about these terms of use you may contact us using the information below: